Sleeping through the Layover

I got a phone call from a client who was frantic to get home. I was a reservations agent for 6 years and in the travel and tourism industry for a total of 17 years, so I had grown very accustomed to clients calling in a panic.

qatarThis particular client had purchased an airline ticket from us to fly roundtrip from Washington, D.C., to Buffalo, New York and back. He was however, calling from Toronto, Canada.

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